Australian Consumer Law (ACL)
Why Customer-Facing Staff in the Automotive Industry Need ACL Training:
Build Trust: When customer-facing staff understand and apply Australian Consumer Law (ACL) principles, customers feel more confident in their transactions.
Improve Satisfaction: Knowledgeable staff can better handle customer complaints and inquiries, leading to higher satisfaction rates.
Avoid Legal Issues: Understanding the Australian Consumer Law (ACL) helps staff avoid actions that could result in significant legal penalties for the dealership.
2 eLearning modules
Code: BFACL108.01
Learning Plan Overview
Gain a comprehensive understanding of the key provisions and principles of the Australian Consumer Law (ACL), including consumer rights and business obligations within the automotive industry. Learn to recognise practices that constitute misleading and deceptive conduct under the ACL and implement strategies to avoid such practices in automotive sales and services. Understand the penalties and fines associated with breaching the ACL and learn about the enforcement mechanisms, including the roles of the ACCC and state and territory consumer protection agencies.
1.1 Australian Consumer Law and You - Introduction
This module will help you navigate your obligations under the ACL and provide you with the tools to ensure that your interactions with customers is consistent with your legal obligations and most importantly ensure the best possible experience for your customer.
eLearning
15 mins
Code: BFACL101
1.2 ACL and You - Warranties, Guarantees and Obligations
In this comprehensive online module, we will delve into the crucial aspects of the Australian Consumer Law (ACL) as it pertains to the automotive industry. Participants will gain a thorough understanding of the following key topics: Warranties and Guarantees, Obligations of Dealers and Salespersons and Sales Contracts
eLearning
20 mins
Code: BFACL102
