Parts Manager Advanced

The Parts Manager Advance Training Program is designed and written by Kieran Stack. Kieran was an accomplished Parts and Service Manager and is now an Aftersales Trainer. The framework for this training is designed to take the Learner to the next level from the Parts Manager 101 Training Program.

It promises to leave Parts Managers from every level of experience with the skills and mindset that they need to be effective in the role.

6 eLearning modules

Code: BFPM206.01

Learning Plan Overview

Embark on a journey through six interactive and engaging eLearning modules designed to accelerate your understanding and performance within the automotive industry.

Learners should have successfully completed ‘Parts Manager 101’ Training Program prior to commencing ‘Parts Manager Advanced’.

Parts Manager Advanced


2.1 Stock and Warehouse Management - Part 1

Kieran’s exposure to Parts Departments globally gives him an awareness of many of the common approaches to Warehouse Management.

This module discusses some of the warehouse management strategies that are used and how you may consider evolving/realigning yours.

eLearning

20 mins

Code: BFPM201

2.2 Stock and Warehouse Management - Part 2

In this module, Kieran continues to discuss overall Parts Department Management best practices. The topics covered in this module are around the typical order types, what they generally mean and how to optimise and leverage them to drive results.

Kieran discusses the WHY and WHEN behind when you would consider ordering a part to hold in stock.

eLearning

25 mins

Code: BFPM202

2.3 Evolving from Parts Order Takers to Parts Salespeople

Contrary to some people's opinions, the Parts Advisor role is actually a sales role! Surprise! And as Parts Manager, it's your job to guide, support and coach them. In many ways, the Trade customer, the Service Advisor and the Sales Department sell a lot of your parts for you. But there is a significant opportunity to increase sales in these areas along with to your Retail customers.

Kieran takes participants on a journey of driving Parts sales and how to help your Team and customers to see the value in what we provide.

eLearning

20 mins

Code: BFPM203

2.4 Dealing with Customer Conflict

This module is designed to equip Parts Managers with the skills and strategies needed to diffuse tense situations and resolve conflicts with professionalism and confidence. The learnings from previous modules will be leveraged in this module through real-world examples of how to identify potential sources of customer conflict de-escalate volatile situations and find mutually satisfactory resolutions.
The techniques discussed incorporate empathy and problem-solving skills all while safeguarding the reputation of the brand and the Dealership.

eLearning

20 mins

Code: BFPM204

2.5 EmotionalIntelligence (EQ)

Understanding and developing emotional intelligence is a mindset and skills that will help every Parts Manager regardless of their level of experience. The module is designed to cause participants to consider their current approaches to each of the pillars of EQ – Emotional Intelligence.

Participants will be equipped with an awareness of each of the pillars in order for them to expand their current level of EQ and evolve it to the next level through considerations presented by Kieran during this session.

eLearning

20 mins

Code: BFPM205

2.6 Business Management & Key Performance Indicators (KPIs)

As the entire course comes to completion, an understanding of how everything that we do gets measured will be a useful endeavour. This module is designed to simplify KPI’s using real world examples to explain them.

Every part of what happens in the Parts Department and understanding how each step in the process impacts the next along with the final result is a useful thing to know.

eLearning

20 mins

Code: BFPM206