Parts Manager 101

The Parts Manager 101 Training Program is designed and written by Kieran Stack. Kieran was an accomplished Parts and Service Manager and is now an Aftersales Trainer. The framework for this training is designed in such a way that it is easy to comprehend and implement.

It promises to leave Parts Managers from every level of experience with the skills and mindset that they need to be effective in the role.

6 eLearning modules

Code: BFPM105.01

Learning Plan Overview

Embark on a journey through six interactive and engaging eLearning modules designed to accelerate your understanding and performance within the automotive industry as a Parts Manager.

Parts Manager 101


1.1 The role of the Parts Manager

We begin this program by putting first things first – Defining the role of a Parts Manager. Kieran takes participants on a journey of awareness around how their role impacts customer satisfaction, revenue generation and overall dealership success.

eLearning

20 mins

Code: BFPM101

1.2 The 5+2 Levels to Parts Department Success

The 5 Levels to Service Department Success is the foundation that every other module is built upon. Once the purpose of the Service Department is understood, we can build on it and always have it as our source of truth.

eLearning

25 mins

Code: BFPM102

1.3 The Ultimate Customer Experience

In this module, participants will dive into the essential components of delivering high levels of customer experiences within the Parts Department.

From mastering communication techniques, following process, to leveraging technology effectively, participants will learn how to exceed customer expectations at every touchpoint.

eLearning

20 mins

Code: BFPM103

1.4 The Parts Sales Process

In this module, we explore the key stages and strategies that map towards creating a frictionless customer journey. The Parts Sales Process is key to achieving the desired outcomes of profitability, customer satisfaction and retention.

Kieran discusses the stages in the 4 different processes and equips participants with best practice approaches at each touchpoint.

eLearning

20 mins

Code: BFPM104

Once you have completed the ‘Parts Manager 101’ training program, you can advance your skills and knowledge and subscribe to the ‘Parts Manager Advanced’ training program which includes 6 eLearning modules covering Stock & Warehouse Management, Dealing with Customers, Emotional Intelligence and Business Management & KPI’s.
For more information, click here.

1.5 DISC Personality Profiling - Part 1

Understanding Personality Profiling is possibly the greatest skills that a Parts Manager can learn. It can be used both personally and professionally and will help you to be successful in both areas. Imagine interacting with someone for only a few moments and be able to recognise their personality type.

eLearning

20 mins

Code: BFPM105

1.6. DISC Personality Profiling - Part 2

In part two of this DISC Personality Profiling, Kieran discusses the patterns that each of the personality styles project and how to interact with each of them.

Kieran puts participant’s learnings to the test by describing some characters that they will be familiar with in order for them to recognise the patterns that these characters project. From there, they will label the character a DISC as their primary style. This is the perfect test to ensure competency.

eLearning

20 mins

Code: BFPM106